Thank you for shopping with Madeena Silks. We aim to deliver your products safely and on time.

1. Order Processing Time

  • Orders are processed within 1–3 business days.

  • During festive seasons or sales, processing may take slightly longer.

2. Shipping Time

  • Delivery within Kerala: 3–5 business days

  • Other states in India: 5–10 business days

(Actual delivery times may vary based on courier service and location.)

3. Shipping Charges

  • Shipping charges are calculated at checkout based on order weight, location, and courier service.

  • Free shipping may be offered during promotions.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/email.

5. Incorrect Address / Failed Delivery

If the delivery fails due to:

  • Wrong address

  • Unreachable phone number

  • Customer unavailability

Re-delivery charges may apply.

6. International Shipping

If offered, international shipping charges and timelines will be displayed at checkout.