Madeena Silks (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following information:

  • Personal Details: Name, phone number, email address, billing and shipping address.

  • Payment Information: Collected securely through trusted third-party payment gateways. We do not store your card or banking details.

  • Order Details: Products purchased, transaction history, communication records.

  • Technical Information: IP address, browser type, device information, and cookies for analytics and improved user experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Provide customer support

  • Improve website performance and user experience

  • Send order updates, promotions, or newsletters

  • Prevent fraud and ensure secure transactions

3. Sharing of Information

We may share your details only with:

  • Verified courier/shipping partners

  • Payment service providers

  • Technology partners for website operation
    We do not sell or rent your personal information to third parties.

4. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings, but some website features may not function correctly.

5. Data Security

We use advanced security measures to protect your personal information from unauthorized access, loss, or misuse.

6. Your Rights

You may:

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your account or data

Submit requests through our Contact Us page.

7. Changes to This Policy

We may update this policy periodically. Continued use of our site indicates acceptance of these changes.